The date for device configuration is set conveniently for the customer and according to the availability of engineers, but no later than 14 days from notification. CARE and ADVANCED services enable up to 10 remote configuration changes and up to 10 advisory and technical support tips per year. Reports should address one specific issue. Bulk applications are separated into individual applications. The full scope and list of activities performed as part of the implementation included in the Care and Advanced services are available from Exclusive Networks Poland trading partners. Devices covered by the services should have active FortiCare support during the validity of the service. HEZO Assistance services are available for FortiGate, FortiMail, FortiAnalyzer and FortiManager solutions and models in the 20-200 range, regardless of device generation (A, B, C, D, E series).
Regulations of HEZO Assistance services for Fortinet solutions >>>