Commvault Authorized Support Program Services – these are authorized maintenance services provided by myHEZO as an Authorized Service Partner for Commvault solutions in Poland.

AUTHORIZED COMMVAULT SUPPORT SERVICES

Commvault Authorized Support Program Services

Thanks to this, Partners and users can obtain full technical and service support for purchased service contracts at the L1 and L2 levels (diagnosis, verification and problem solving) in Polish and English, implemented locally by Polish certified engineers.

CASP service support is available at two levels:

Basic – support provided in the 8x5 model – i.e. on working days from 9 a.m. to 5 p.m.
Extended - support available in 365x24x7 mode.